Client
A law firm with offices in multiple cities across India.
Requirement
The company wanted a comprehensive solution to streamline its communication process with clients and manage their appointments, schedules, and billing.
Challenge
The law firm was using different software applications for client communication, appointment scheduling, and billing management. As a result, there was a lack of integration, which caused delays and confusion among the staff. They were also struggling to maintain transparency with clients as they could not track the status of their cases. The critical support and features that the company is looking for:
- A unified communication platform that can integrate email, SMS, and phone calls.
- An advanced appointment scheduling system.
- Comprehensive billing management with customised reports.
Solution
Cloud Contact Center
Viva provided a Contact Center Suite with an advanced support communication setup. They can contact their clients via email, SMS and phone using a single communication platform (Omni-channel suite). We also provided the following features:
- Analytics and reports, advanced appointment scheduling
- Comprehensive billing management with customised reports.
Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from-home solutions for enterprises.
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Client
A law firm with offices in multiple cities across India.
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