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Customer Experience & Contact Center

Social Media eXperience

Helps businesses drive, support, market, and promote using the world's most popular messaging App. Book a Demo

CUSTOMER EXPERIENCE & CONTACT CENTRE

Social Media eXperience

Helps businesses drive, support, market, and promote using the world's most popular messaging App. Book a Demo

Menu

CUSTOMER EXPERIENCE & CONTACT CENTRE

Social Media eXperience

Helps businesses drive, support, market, and promote using the world's most popular messaging App. Book a Demo

A dynamic platform to drive two-way conversations and improve customer engagement.

Viva's WhatsApp for Business enables an end-to-end encrypted messaging platform for businesses to ease their service and sales processes. The App can be used on any phone or desktop and integrated with internal systems, helping automate queries, services, etc.

Why is WhatsApp ideal for business?

Essential for a successful Omni-channel marketing strategy.

Engage with customers via an app they already use and trust.

Create a “click to chat” link to resolve customer queries instantly.

SD-WAN in Bangalore

What is it?

WhatsApp Business is a chat software that gives customer communications the capability and convenience of personal texting. Today, more than 5 million business users benefit from this well-liked communications system.

SD-WAN Chennai

How can it help you?

Businesses and their customers can easily connect through Smartphones, laptops, desktop computers, tablets, and even wearables linked to the internet to send and receive messages quickly and affordably using WhatsApp.

Features & Benefits

Enterprises can use the WhatsApp Business Platform to create engaging customer experiences & steer a two-way conversation to their advantage in minutes.

Send Notifications & Alerts

Use WhatsApp Business to alert your customers to time-sensitive information, such as a change in your itinerary, a system outage, or a shipping alert.

Improve Customer Service

Support staff can answer customer questions, and support requests can be closed in real time. By providing WhatsApp customer service, you provide your clients with a quick & easy way to contact you.

Automate Responses

Never miss another message again! Customers will never feel neglected or overlooked if you use automated messages to respond to them.

Organise Your Conversations

Labelling your conversations ensures that customer messages never fall through the cracks. Colourise or label departments, sort by conversation type, and quickly retrieve messages.

Get Delivery Data Stats

Knowing whether and when your messages have been read or received will provide you with important feedback on your messaging and delivery efforts.

Build a Catalog

Promote multiple goods or services with a catalogue visible on your business profile, promote it on social media, and encourage customers to get in touch with you.

Utilise Message Templates

You can send prewritten messages like confirmations, delivery updates, & appointment reminders using WhatsApp Template Messages.

Integrate with CRM

WhatsApp Business offers an open API for CRM Integration, Chatbot, Help desk etc.

Build your Brand

WhatsApp business account has a branded business profile with a logo or image, website address, and other information to help you build your brand image.

Case Studies

IT-Remote Connectivity in India

IT Workflow optimisation and effective monitoring using Viva...

The organization provides crucial and seamless connectivity solutions to clients, which include hospitals, schools, and data centres. The end customers expect quick responses with SLAs and expect timely responses through....

Read More
Travel-Click to Call in India

Real-time Travel business updates using Whatsapp- Whatsapp f...

They specialise in leisure and corporate travel with offices across the UK and India, employing over 400 agents. The company wanted to improve customer assistance through a common messaging system so that customers....

Read More

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Let's get started.


    Call for Sales.

    India : 1800 572 1055

    UK : +44 (0) 203 500 2077

    Or we'll call you.

    Contact Sales

    FAQs

    1. Is there a status feature in WhatsApp Business?

    In 2021, WhatsApp updated its Business Accounts with the ability to post status updates and update users on events. On the app interface, go to the Status tab, tap the icon for your profile picture, and then upload the required media.

    2. Do calls on WhatsApp Business get recorded?

    No, WhatsApp does not automatically tape any of your conversations with customers. Additionally, it does not support the app’s call recording feature. All your communications with your clients, including calls, chats, and media sharing, are end-to-end encrypted to protect conversational privacy. However, you can get the recording functionality from third-party plugins or apps that are offered on the app store.

    3. What functions does a virtual agent have?

    Virtual agents may answer commonly asked questions, provide customer assistance, provide suggestions, and schedule appointments, among other things. A virtual agent’s specific capabilities are determined by its design and the technologies it employs.

    4. Is there a difference between a virtual agent and a chatbot?

    Yes, virtual agent and chatbot are terms that are frequently used interchangeably to describe the same sort of computer software. Both names refer to software that can simulate human-to-human dialogue.

    5. How can I communicate with a virtual agent?

    Users can communicate with a virtual agent through various channels, including messaging applications, websites, and voice assistants. Users often write or voice their input to a virtual agent, and the virtual agent responds in a similar fashion.

    6. Is it possible to communicate with a virtual agent?

    Yes, it is possible to converse with a virtual agent, though the experience may differ from talking with a human. Virtual agents are programmed to read and interpret user inputs and respond using programmed rules or machine learning models. The virtual agent’s capabilities will determine the dialogue’s effectiveness and quality.

    7. Can a virtual agent replace the role of a human customer support representative?

    In some instances, a virtual agent may be able to manage simple consumer inquiries and perform basic activities, such as changing a password or delivering product information. However, virtual agents cannot totally replace human customer support professionals for more sophisticated or complex situations at this time.

    8. Is it safe to provide a virtual agent with personal information?

    As with any online engagement, it is important to use caution when providing personal information to a virtual agent. Some virtual agents may be programmed to gather and utilise personal information for a variety of objectives, such as enhancing the user experience or delivering targeted advertising. It is a good idea to read the privacy rules of any virtual agents with whom you communicate and only give personal information that is required for the work at hand.

    9. Is virtual assistance accessible in all languages?

    Depending on the capabilities of the technology and the development team’s resources, virtual agents can be built to handle several languages. Some virtual agents may only be accessible in a few languages, while others may support many languages. Before using a virtual agent, check its language skills to guarantee that it understands and responds to your input.