Unified Communication as a Service: Revolutionising Business Collaboration
September 19, 2024 by viva
Unified Communication as a Service (UCaasS) integrates different communication services and tools into one platform to improve business productivity and collaboration. It is a cloud delivery model loaded with features like team collaboration, enterprise messaging, video conferencing, and more. It is popular among small, medium, and large enterprises as the technology supports branch and remote workforces.
UCaaS integrates software that supports both synchronous and asynchronous communication from any device, promoting consistent team collaboration. It provides scalability and flexibility for all your core business activities. Organisations find it easy to deploy UCaaS due to its simple hardware installations. UCaaS promotes business agility and encourages organisations to move their IT staff away from the boring routines of legacy communications platforms to significant roles helping improve business performance.Reasons for businesses to choose UCaaS
Organisations prefer to reduce capital and operating expenses while deploying UC. Earlier, small businesses adopted UCaaS due to a lack of staff and resources. Large enterprises are also deploying UCaaS largely to streamline their communications services and improve business continuity and support for dispersed workforces.
Here are some reasons why UCaaS is suitable for your business
- Scale with UCaaS: Organisations are always under pressure to add and remove users like seasonal employees without disturbing the existing infrastructure. The hybrid environment has forced employers to provide communication and collaboration across home and corporate networks. Cloud-based communication promotes access features irrespective of location, providing a consistent UX for remote and mobile workers.
- Disaster recovery for business continuity: Organisations need not invest in multiple public branch exchanges (PBXs) and UC platforms during an outage. UCaaS helps maintain business continuity through disaster recovery. Moreover, there is no need to use VPN to access calling.
- Advanced communication capabilities: With UCaaS, mobility and text messaging are simple by adding a calling feature. Some service providers even support calling using a mobile device’s native dialer or messaging app. There is no need to change apps to place business calls. Moreover, organisations can directly buy or integrate contact centre services from UCaaS to provide integrated business communications.
- Enhanced employee productivity: UCaaS supports third-party app integration, making it a one-stop destination for business workflow and collaboration.
Viva Digitally provides a single UC application for video, chat, telephony, and contact centres. It is a comprehensive solution for dynamic call queues, wall boards, CRM integration, and reporting. With the Viva Digitally UCaaS solution, give your business a boost in this new remote/hybrid working environment.
For more information, contact us for a demo!
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