Client
A leading e-commerce company in India that is one of the top players in the e-commerce industry.
Requirement
The company wanted to enhance the customer experience and boost sales. They aimed to improve the shopping journey for customers, making it more convenient and enjoyable. The company hoped to increase customer loyalty and attract new shoppers by offering a seamless and user-friendly platform. This strategy aimed to drive growth and solidify the company's market leader position.
Challenge
The e-commerce company was facing challenges in its customer service operations, which impacted its ability to provide a seamless shopping experience to its customers. The issues were as follows:
- Inefficient customer service
- No personalised product recommendations,
- Abandoned carts
- Poor customer shopping experience.
Solution
VIVA CONVERSATIONAL AI
Viva provided an AI solution that enabled natural language communication between customers and the e-commerce company. The AI solution improved the customer shopping experience. The AI-enabled natural language communication provided personalised product recommendations and 24/7 customer service. Automating repetitive tasks reduced costs and social media integration allowed for shopping on the go. As a result, sales increased, and customer satisfaction improved.
Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.
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Client
A leading e-commerce company in India that is one of the top players in the e-commerce industry.
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