Client
An established retail company specialising in fashion wear and other accessories.
Requirement
Since the company has 200+ locations all over India, it wanted to improve its customer service, provide round-the-clock support, and personalise the shopping experience for its customers.
Challenge
Due to the current customer service infrastructure, customers could not receive the level of service and support they needed and expected, leading to frustration and dissatisfaction. The company wanted to find a way to overcome these challenges and improve its customer service to retain and attract more customers.
Solution
Conversational AI
Viva provided an AI solution that enables natural language communication between humans and artificial intelligence systems. It provides a platform for businesses to automate and optimise customer interactions. This solution aimed to transform their customer service and provide a more convenient, personalised, and efficient shopping experience for their customers, as well as a few additional benefits and features such as:- 24/7 availability, allowing customers to receive assistance at any time
- Automated responses to common questions, reducing wait times for customers
- Personalised recommendations and promotions based on customer preferences and past interactions
- Integration with existing customer relationship management (CRM) systems for a seamless experience
- Advanced data analytics and reporting, providing valuable insights into customer behaviour and preferences
If you would like to know more about this solution please click below:
Share this Page
Client
An established retail company specialising in fashion wear and other accessories.
Share this Page
Customer Success Stories
Turning Loan Woes into Pay-Mentos with Automated R...
With numerous loan agreements in place, manually reminding each customer about their upcoming payment deadlines was an arduous task. The client recognised the need for a more efficient and automated solution to streamline....
End to end voip solution for Medical Billing using...
The company runs a contact centre hub in Chennai, with over 100 employees working in shifts. They were experiencing two major issues: 1) Voice connectivity and 2) An infective IVR solution. They wanted an end-to-end VoIP....
Cloud Contact Center with automated IVR and CRM In...
The company provides buyers with residential plots and constructs homes with high utility levels, stylish architecture, and more. All inbound and outbound calls are routed to their Chennai headquarters. A decentralised system...
Scheduled Calling for massive lead generation usin...
The India operation currently employs over 250+ people across two locations. Their primary lead generation process produces many potential customers through Bulk Email Marketing, SMS Blasting, IVR Blasting, Call Center....
All In One omnichannel contact center suite for ex...
The company assists and supports its clients by promoting products to audiences, primarily through inbound & outbound channels. They desire to automate the calling process to provide high-quality services more efficiently....