Viva Digitally

Customer Stories

SMOAD Controlled Wifi for Retail Outlets

The company sought to provide complimentary WiFi to its customers, prioritising security to prevent misuse by unauthorised users. Additionally, they required comprehensive monitoring of user activities to track accessed....

Retail-SD-WAN router in Bangalore

Client

A prominent chain of coffee shops with branches spanning across all regions of India.

Requirement

The company sought to provide complimentary WiFi to its customers, prioritising security to prevent misuse by unauthorised users. Additionally, they required comprehensive monitoring of user activities to track accessed websites and ensure compliance with security policies.

Challenges

The client faced the following solutions;

  • Implementing a secure WiFi solution to prevent unauthorised access and misuse.
  • Maintaining comprehensive visibility into user activities.
  • Ensuring robust content filtering.
  • Implementing seamless user authentication without compromising customer convenience.

Solution

Considering the client’s requirements, SMOAD Controlled WiFi proved to be the optimal solution. The solution also included;

  • Enhanced Security Measures: SMOAD’s controlled WiFi solution incorporates built-in content filtering to consistently block illegitimate web content, maintaining a secure browsing environment.
  • User Authentication: Prior to accessing the WiFi network, users undergo authentication via mobile or social media login, ensuring only authorised individuals can utilise the service.
  • Stringent Access Control: The solution enforces a stringent Access Control List (ACL) policy, governing which devices and users can connect to the network.
  • Reliable Connectivity: With always-on capability and 5G LTE backup, the WiFi solution guarantees uninterrupted connectivity, vital for a seamless customer experience and operational continuity.
This comprehensive solution enables the coffee shop chain to deliver secure and controlled WiFi access, effectively preventing unauthorised usage and safeguarding customer browsing activities. The client is thoroughly pleased with the solution provided by Viva.

Viva specialises in voice & data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.

If you would like to know more about this solution please click below:

Client

A prominent chain of coffee shops with branches spanning across all regions of India.

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