Viva Digitally

Customer Stories

How the Food industry achieved centralised network monitoring and remote branch connectivity using SD-WAN?

The client sought reliable and stable enterprise broadband connectivity for all branches and a centralised monitoring system for control and tracking. They preferred a single vendor for streamlined management and support...

Food industry-Wireless WAN in Chennai

Client

A renowned bakery with a rich heritage, established in 1903, has expanded its presence across India, operating over 50 branches nationwide.

Requirement

The client sought reliable and stable enterprise broadband connectivity for all branches and a centralised monitoring system for control and tracking. They preferred a single vendor for streamlined management and support. They also needed a dedicated service assurance manager for prompt issue resolution and 24-hour service support for immediate assistance during emergencies.

Challenge

The client faced several internet connectivity challenges, including:

  • Dealing with multiple vendors
  • Frequent link outages in ten branches (minimum of 10 per day)
  • Lack of reliable service level agreements causing delayed issue resolution
  • Difficulty identifying locations with connectivity issues
  • No centralised monitoring system for tracking the connectivity status

Solution

Multibranch Connectivity with SD-WAN

Viva's comprehensive SD-WAN solution addressed the client's challenges with a range of effective features and support, including:

  • Viva SD-WAN Device: Deployed across all branches for centralised monitoring and control.
  • Reliable Enterprise Broadband Connectivity: Provided by Viva, eliminating the need for multiple vendors.
  • Dedicated Service Assurance Manager: To Swiftly address and resolve connectivity issues.
  • 24/7 Service Support: Ensured continuous assistance and timely issue resolution.
Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.

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Client

A renowned bakery with a rich heritage, established in 1903, has expanded its presence across India, operating over 50 branches nationwide.

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