Viva Digitally

Customer Stories

Enhanced performance using intelligent internet traffic management ensuring Retail safety using Managed SD-WAN

The retail business wanted a Seamless connectivity solution to implement effective communication and data exchange between retail outlets, enhance operational efficiency, and deliver the best customer experience....

Retail-SD-WAN router in Bangalore

Client

A retail chain with multiple stores spread across various cities in India.

Requirement

The retail business wanted a Seamless connectivity solution to implement effective communication and data exchange between retail outlets, enhance operational efficiency, and deliver the best customer experience.

Challenge

The retail chain came up against the following challenges:

  • Limited availability of reliable and cost-effective connectivity solutions, particularly in distant locations.
  • Inability to build secure and high-speed connections between the headquarters and shop sites.
  • Difficulty in monitoring and maintaining network performance across numerous outlets.

Solution

Managed SD-WAN as a Service

To overcome these challenges, Viva provided Managed SD-WAN as a Service, offering the following features:

  • Implementation of SD-WAN routers at each store location, enabling secure and efficient connectivity.
  • LTE backup for redundancy, ensuring uninterrupted connectivity in case of primary link failures.
  • Centralised monitoring and management using an orchestrator platform, allowing for real-time network visibility and control.
  • Intelligent internet traffic management, optimising data routing, and prioritising for enhanced performance
  • Branch security measures, including firewalls and encryption protocols, ensure data protection.
  • Service level agreement (SLA) guaranteeing 99.9% uptime and round-the-clock support from Viva's dedicated team.
Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.

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Client

A retail chain with multiple stores spread across various cities in India.

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