The client required a secure network access solution for their business applications, specifically aimed at field and roaming users. These users needed to securely access and update customer collection details using mobile or tablet endpoints. Additionally, the client sought capabilities to monitor the performance of network access in real-time, ensuring reliability and security across their operations.

The client faces a challenge where their field collection team accesses business applications via mobile or tablet endpoints using cellular internet, which lacks adequate security measures to safely update customer collection details and statuses. This poses risks of unauthorised access and potential data breaches, highlighting the need for a more secure network solution.

Viva tackled the client's issues and provided them with WAN for Road Warriors. The solution included;

• SMOAD Soft Edge : Implementation of SMOAD Soft Edge, also known as Secure Access Service Edge (SASE), on mobile phones, laptops, and tablets used by field users.
• Enhanced Security: Utilisation of Software Access Service Edge (SASE) to establish advanced security tunnels for accessing critical applications, ensuring data remains secure even over cellular internet connections.
• SMOAD Orchestrator: Deployment of SMOAD Orchestrator for central management, providing real-time visibility and control over network traffic.
The client is thoroughly pleased with the solution provided by Viva.

Viva specialises in voice & data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.