The company has 700 locations in Tamil Nadu, and its most important mission is to connect uncovered MSME businesses in rural and semi-rural areas. The company wanted reliable Internet connectivity to its locations, particularly to connect their remote and rural branches. They are shifting to a digital platform to improve the overall operation and customer management.

The current Internet connectivity Infra includes Internet lease lines, Local Broadband, and Dongle/Mobile Hotspots to manage some remote locations. As a result, the organization's IT team is struggling to handle the entire network required to run their CCTV and Banking software, resulting in delays and slow business growth.

Fully Managed Broadband Solution Viva provided a Managed Broadband Solution that allows internet access to all of its locations, including remote branches. The solution assists the company's IT Team in managing their overall Internet connectivity with a single vendor (Viva), which reduces escalation time, as well as a few additional benefits and features such as:

• Connectivity to all its outlets.
• Centralized Link Monitoring system.
• Reduced operational costs.
• LTE backup for Redundancy.
• Failover and load balancing.

Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.