The bank aimed to provide secure and isolated internet access for customers at their branches, distinct from their corporate network. Additionally, they required strong capabilities for user authentication and tracking of activities to oversee usage and mitigate potential misuse effectively.

The client faced challenges such as;

• Balancing the advantages of offering free internet access against the risks posed by potential misuse and network security threats.
• Securing and isolating customer internet access from the bank's corporate network.
• Implementing robust user authentication and activity tracking measures to prevent unauthorised usage.

VIVA resolved the client's issue by SMOAD Controlled Wifi. The solution included;

• Enhanced Security Features: SMOAD's Controlled WiFi includes sophisticated, real-time content analysis to regulate internet access based on predefined criteria. Mandatory user authentication ensures only authorized users can access the network, enhancing security and preventing misuse.
• Activity Monitoring: Robust tracking of user activity essures comprehensive oversight, helping to detect and mitigate any potential misuse effectively.
• Reliable Connectivity: The solution offers uninterrupted service with 5G LTE backup, ensuring continuous access to WiFi services.
• On-Demand Reporting: Capability for generating reports as needed provides valuable insights into user behaviour and network usage trends.
• Centralised Management: Centralised management capabilities streamline operations, facilitating efficient monitoring and maintenance of the WiFi network.

This solution enabled the bank to provide secure and managed internet access to its customers, leveraging data for personalised engagement and content marketing strategies.

The client is thoroughly pleased with the solution provided by Viva.

Viva specialises in voice & data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.