The client required a secure network access solution for their in-house medical application, specifically catering to users in the field or those who frequently roam. Additionally, they sought the capability to monitor the performance of network access in real-time.

The challenge for the client lies in the security vulnerabilities posed by their in-house critical applications, which are accessed by field medical representatives using mobile and tablet devices over the cellular Internet. This mode of access exposes sensitive medical data to potential security breaches and unauthorised access, as the cellular network lacks robust protection measures typically found in secure enterprise networks. Ensuring the security and integrity of this data while maintaining seamless access for roaming users is crucial to mitigate risks and comply with regulatory requirements in the pharmaceutical industry.

Viva addressed the client’s requirement using WAN for Road Warriors. The solution included;

• SMOAD Soft Edge (SASE): Deployment of SMOAD Soft Edge, also known as SASE (Secure Access Service Edge), on mobile phones, laptops, and tablets used by field users. This solution establishes secure tunnelling to the core applications, ensuring that data transmission over cellular networks is encrypted and authenticated end-to-end.
• Encryption Protocols: Implementation of robust encryption protocols to safeguard sensitive medical data from potential threats and unauthorised access.
• Access to In-House Medical Applications: Enable seamless access to in-house medical applications for field representatives while maintaining stringent security measures.
• SMOAD Orchestrator: Utilise SMOAD orchestrator, a central management software, to monitor and manage network traffic visibility effectively.
• Performance Monitoring: Enhance network performance monitoring capabilities to ensure optimal connectivity and reliability for field users accessing critical applications remotely.

The client is thoroughly pleased with the solution provided by Viva.

Viva specialises in voice & data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.