Depending on the size of their stores and branches, the client needed a variable bandwidth. They also required consistent internet access across various locations to prevent frequent disconnections in numerous stores.

The client operates 500 branches and shops across India and faces numerous challenges, which include:

• Managing various service providers across different locations.
• Juggling billing invoices from multiple vendors.
• Lack of firewall facilities and auto-failover methods aggravating the situation.
• Telecom connectivity issues in remote areas.
• Daily disruptions due to inadequate internet connectivity leading to frequent disconnections.

Viva examined the client's problems and offered a comprehensive solution to them.

• Consolidating primary and secondary connectivity into a single product reduces costs associated with multiple vendors.
• Auto-failover links were used for reliable connectivity.
• Customisable bandwidth choices with a range of 1 Mbps to 30 Mbps were offered based on the client's store and branch sizes.
• Additional benefits of connectivity with SLA included auto-failover, end-to-end managed services, and streamlined invoicing with a single provider.
• With Viva Fusion, PAN Indian connectivity was made possible, guaranteeing smooth communication everywhere.

Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.