The client sorted a cost-effective solution to manage their primary and secondary connections efficiently, minimising downtime and enabling network optimisation. Additionally, they needed automation to monitor the performance of remote/branch networks from their headquarters.

The client relied on an Internet Leased Line (ILL) as the primary connection and Broadband (BB) as the secondary which posted the following challenges:

• This setup required manual switching between links, leading to high expenses, downtime, and security vulnerabilities due to the absence of firewall features.
• Additionally, the client faced visibility challenges regarding the networks of their branch locations.

Addressing the client’s challenges, Viva provided them with Enterprise Managed Broadband. Other features incorporated in the solution were:

• Connectivity Enhancement: Cost-effective high-speed broadband links for both primary and secondary connections to all branch locations.
• SD-WAN Router: SD-WAN routers, featuring 2 WAN ports and an integrated SIM, facilitated active/active load balancing for network optimisation and automated failover mechanisms.
• Downtime Reduction and Performance Optimisation: Minimised downtime and enhanced network performance, ensuring robust connectivity and reliability for the branch networks.
• Network Visibility and Analytics Integration: Additionally, SD-WAN provided comprehensive network visibility through centralised management and real-time analytics using Cloud Orchestrator.

With these capabilities, tailored managed services were provided from a unified vendor, offering tailored, cost-effective solutions to meet the client's specific business needs. Viva specialises in voice & data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.