Client
A well-established banking institution with several branches across the country.
Requirement
The banking institution wanted to provide its customers with a dedicated customer service number that would allow them to reach out to the bank's customer service team directly while ensuring that all calls were documented and tracked.
Challenge
The bank has a large customer base, and providing a unique number to each branch is not feasible. Some of the other significant challenges encountered by the bank include:
- No dedicated customer care number.
- Unmanaged operation cost.
- Inefficiency in managing the inbound leads.
Solution
Viva Meet- Cloud Telephony Application
Viva provided the bank with a dedicated toll-free number that connects to the Viva Meet platform. This platform routes calls to the bank's branches across the country, allowing customers to reach the bank's customer service team on a single number.
Our features and advantages are:- Licensed toll-free number.
- Advanced cloud-based PBX features.
- Affordable call costs under a ‘single vendor.’
- 24x7 customer support service.
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Client
A well-established banking institution with several branches across the country.
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