Dedicated Toll-free number using Viva Meet for simplified Banking

The banking institution wanted to provide its customers with a dedicated customer service number that would allow them to reach out to the bank's customer service team directly while ensuring that all calls were documented and tracked.

The bank has a large customer base, and providing a unique number to each branch is not feasible. Some of the other significant challenges encountered by the bank include:

• No dedicated customer care number.
• Unmanaged operation cost.
• Inefficiency in managing the inbound leads.

Viva Meet- Cloud Telephony Application

Viva provided the bank with a dedicated toll-free number that connects to the Viva Meet platform. This platform routes calls to the bank's branches across the country, allowing customers to reach the bank's customer service team on a single number.

Our features and advantages are:

• Licensed toll-free number.
• Advanced cloud-based PBX features.
• Affordable call costs under a ‘single vendor.’
• 24x7 customer support service.

Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from-home solutions for enterprises.