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Is the voice customisable?
Yes — tone, script, language, speed, pitch, and personality can be tailored.
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Does it integrate with CRMs?
Yes — Viva Voice AI supports major CRMs and custom integrations.
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Does it support inbound calls?
Yes — it handles queries, books appointments, qualifies leads, and transfers to agents when required.
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Can it make outbound calls?
Yes — for campaigns, reminders, follow-ups, and customer reactivation.
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Which languages do you support?
English (India/US/UK), Hindi, Tamil, Telugu, Kannada, Malayalam, and more.
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Can I hear a demo before buying?
Yes — sample voices and a live demo are available.
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How does your AI Voice work?
Through ASR (speech recognition), TTS (speech synthesis), and NLP.
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What is a Virtual AI Voice?
A system that speaks, understands, and responds like a human in real time.
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How does AI make Voice AI different from traditional IVR systems?
Unlike basic IVRs, Voice AI uses artificial intelligence to understand natural speech, detect intent, and deliver meaningful, human-like responses instead of preset menu options.