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Is the voice customisable?
Yes — tone, script, language, speed, pitch, and personality can be tailored.
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Does it integrate with CRMs?
Yes — Viva Voice AI supports major CRMs and custom integrations.
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Does it support inbound calls?
Yes — it handles queries, books appointments, qualifies leads, and transfers to agents when required.
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Can it make outbound calls?
Yes — for campaigns, reminders, follow-ups, and customer reactivation.
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Which languages do you support?
English (India/US/UK), Hindi, Tamil, Telugu, Kannada, Malayalam, and more.
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Can I hear a demo before buying?
Yes — sample voices and a live demo are available.
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How does your AI Voice work?
Through ASR (speech recognition), TTS (speech synthesis), and NLP.
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What is a Virtual AI Voice?
A system that speaks, understands, and responds like a human in real time.
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How does AI make Voice AI different from traditional IVR systems?
Unlike basic IVRs, Voice AI uses artificial intelligence to understand natural speech, detect intent, and deliver meaningful, human-like responses instead of preset menu options.
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What are the benefits of using SMOAD wireless edge routers for remote work?
SMOAD wireless edge routers provide reliable, high-bandwidth, and easy-to-deploy connectivity solutions for remote work. They enable the IT team to centrally manage WAN and LAN connectivity, cybersecurity measures, and applications, ensuring efficient remote work management with the power of LTE and 5G.