The client needed a global calling plan to simplify international communication and a Private Branch Exchange to manage incoming and outgoing phone calls and internal communication.

The client faced significant challenges that impacted communication efficiency, productivity, and other aspects.

• Limited Connectivity: Lack of efficiency in managing incoming and outgoing calls resulted in dropped connections and poor call quality.
• Lack of Scalability: The client found it difficult to scale their communication infrastructure to accommodate business growth.
• Call Management: Hindered productivity due to unanswered calls and poor call handling.

Viva Meet Cloud Telephony + Reporting + PBX

Viva addressed the client’s issues and provided them with Viva Meet, a cloud telephony application with PBX features and detailed Call Reports to manage and facilitate communication. Other features included in the plan;

• Reporting and analytics: Reporting and Analytics tools to track call volume, duration, and other metrics for performance evaluation and decision-making.
• Extension Dialling: Users within the organisation can dial internal extensions to reach their colleagues directly without going through the external phone network.
• Call Routing: The provided PBX System routes incoming calls, ensuring that calls are directed to the right person or team.
• Call Monitoring: Monitoring of calls in real-time to assess agent performance and ensure quality control.
• Integrated Communication: A communication platform with call routing, voicemail, call recording, and conference calling, enhancing efficiency.

The client is very satisfied with the solution provided by Viva.

Viva specialises in voice & data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.