Client
An emerging IT company specialising in innovative technology solutions and digital transformation services.
Requirement
300+ Senior officers communicate globally daily; they use Zoom and other real-time engagement platforms to interact with their clients.
Challenge
Most of their clients were able to communicate with them through Zoom, however, they needed a solution to interact with clients who did not use Zoom. To do so, they needed a dedicated phone number for their clients/customers to reach them. The IT Company requires a low-cost telephony service for its Domestic (India) and international calling needs, and they also have employees working from remote locations and some employees working from the office.
Solution
Viva Meet is a Cloud Telephony Platform that can be used seamlessly from anywhere across the globe – Home, Office and Remote locations.
- Onboard all users in Viva Meet with endpoints like Digital Softphone/Mobile App/WebRTC for making and receiving calls.
- Viva Meet has a wide range of PBX features (Call barging/ Call Forwarding/ Call Recording) available as part of the service for users to access.
- As per DoT/TRAI guidelines, VIVA will deliver Domestic (India calling) service and international calling services separately from two different delivery infrastructures.
- Viva Meet plans start from Rs. 799/- fitting well within their budget.
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Client
An emerging IT company specialising in innovative technology solutions and digital transformation services.
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