Client
An Ed-tech company that primarily offers data sciences and full-stack courses.
Requirement
The company has two main operation centers; one in India and the other in Singapore and has over 50,000 students worldwide. They are recently focusing on establishing their training programs in a few more countries, including Malaysia and the United Arab Emirates. The company was looking for a personalized number through which their agents could connect globally.
Challenge
Their current setup is causing challenges in managing incoming phone calls since their agents are busy handling outbound calls, which is their primary calling task. They need up-gradation in their current setup to improve;
- Voice quality
- Call drops
- Inefficient extensions connection
- High calling costs
Solution
Viva Meet (Cloud Telephony)
We provided Viva Meet (cloud telephony solution) with a tailored calling plan and a dedicated number with customised cloud-based PBX features such as;
- Smart Call forwarding
- Music on hold
- Call recording and call conferencing
- Call tracking and analytics
- Complete internal extensions
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Client
An Ed-tech company that primarily offers data sciences and full-stack courses.
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