To optimise overall supply chain operations, the management has decided to designate a team of employees to handle VoIP calls specific to certain state and city codes, rather than having employees manage multiple locations. This included the requirement for an international VoIP calling solution with dedicated state codes, such as USA calling with a Utah DID (Direct Inward Dialing).

They were facing difficulties connecting with local customers;

• Irrelevant display numbers
• Locals consider the incoming number to be spam
• Frequent call drops

Viva Meet with Specific region DID for International Calling

The benefits of having VoIP with a specific state code will improve overall organization contact center activities and interaction with customers. Through VIVA managed VoIP solution, we provided a licensed number with the international dialling prefix, country code, area code, and a local number.

• Cloud PBX features (Call divert, Call forwarding, IVR, etc.)
• No need for additional hardware—calls can be made from personal devices too.
• Higher call acceptance ratio.
• They can also make and receive calls anywhere in the world at no extra cost. That means no more expensive roaming fees!