Client
A logistics company based in Cuttack, India.
Requirement
Provides daily parcel services to customers across India, and they work closely with truck drivers for their delivery operations. The company used a traditional communication system to handle their inbound/outbound call flow. With the increase in the volume of business, they need to upgrade their telephone infrastructure with a strict budget at hand. The company is looking for a single centralised support number for all their communication.
Challenge
Without a dedicated support number, calls to drivers were being made from the agent's mobile numbers and often went unanswered, which also led to other issues:
- Communication Gap between Agents and Truck drivers
- Drivers were unable to identify official calls
- Delays in deliveries
- Unrecorded calls
Solution
Viva Meet with call recording
We completed the setup for the client in 48 hours with all these additional features & outcomes:
- A dedicated FCC and DOT registered support number.
- Call recording
- Managed end-to-end VoIP Solution.
- Reduced call rejections between Agents and Truck drivers.
- Cloud setup with added cloud PBX features.
- Extension and call forwarding.
- 24/7 Support
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Client
A logistics company based in Cuttack, India.
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