The client sought a seamless communication service for effortless international calls. Additionally, they required CRM integration to streamline data management and automate processes.

The client encountered the following challenges with their existing calling plan:

• Difficulties in managing dispersed customer data across various platforms.
• Missed opportunities resulting from limited customer insights.
• Communication gaps between different teams and departments impact the overall customer experience.

We provided our latest offering, Viva Meet (Cloud Telephony App), with an unlimited USA Calling plan. The solution included the following features:

• Convenient Connectivity: The plan facilitated seamless connectivity, fostering enhanced collaboration among team members regardless of their geographical locations.
• Centralised Management: Monitoring of agents and management of features for multiple users using a centralised management system.
• Real-time Data Updates: Streamlining communication workflows, enhancing overall efficiency using data that is updated in real-time.
• Reporting and Analytics: Advanced reporting and analytics for gaining valuable insights into the performance metrics and effectiveness of the strategies implied.
• Improved Customer Service: Streamlined lead management processes using relevant data, leading to faster issue resolution and improved customer satisfaction.

Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from-home solutions for enterprises. Get in touch for a quick demo.