A prominent player in Enterprise IT Services with a widespread international presence.
The client aimed to set up a distinct voice network linking two of their offices in India, requiring complete segregation from their current data network. Security held paramount importance, with specific emphasis placed on fortifying the Application, Presentation, and Session layers of the network against potential threats.
The primary challenge was to establish a segregated voice network that seamlessly integrated with the client's current infrastructure while enforcing robust security measures against various potential threats. This task involved the following key aspects:
Viva responded to the client's challenges by furnishing them with Viva's SBCaaS coupled with Cloud Telephony. Additionally, the solution encompassed other features, such as: Implementation of Session Border Controller as a Service (SBCaaS):
If you would like to know more about this solution please click below:
Viva addressed the client’s issue and provided them with a SIP Trunk. Other features included in the solution; Centralised Management of Voice services through a single interface, making it easier to monitor and maintain the system....
The primary challenge for the client was ensuring dependable call quality to facilitate efficient lead-generation activities. Despite having APAC DID numbers, the client experienced difficulties with call connectivity and quality,....
The banking institution wanted to provide its customers with a dedicated customer service number that would allow them to reach out to the bank's customer service team directly while ensuring that all calls were documented....
Viva Cloud eXchange – (VCX) with Toll-Free Numbers. Viva provided a dedicated domestic Toll-Free Number with channels connecting their branches across various cities. Customers can now reach them on one single number....
The company has strategic partnerships with several medical manufacturers. The Indian office serves as a centralized distribution and international support centre. They desired a stable calling system with phone numbers....