Viva Digitally

Customer Stories

Game Changer for IT Security and Connectivity: Viva’s SBCaaS and Cloud Telephony

The client aimed to set up a distinct voice network linking two of their offices in India, requiring complete segregation from their current data network. Security held paramount importance, with specific emphasis placed on....

IT-Wireless WAN in Chennai

Client

A prominent player in Enterprise IT Services with a widespread international presence.

Requirement

The client aimed to set up a distinct voice network linking two of their offices in India, requiring complete segregation from their current data network. Security held paramount importance, with specific emphasis placed on fortifying the Application, Presentation, and Session layers of the network against potential threats.

Challenge

The primary challenge was to establish a segregated voice network that seamlessly integrated with the client's current infrastructure while enforcing robust security measures against various potential threats. This task involved the following key aspects:

  • Ensuring seamless integration with the existing infrastructure
  • Implementing stringent security measures against Denial of Service (DoS) attacks, privacy breaches, and fraudulent activities
  • Overcoming the limitations of traditional firewall solutions
  • Protecting against revenue loss, productivity dips, and ensuring compliance with regulatory requirements

Solution

Viva responded to the client's challenges by furnishing them with Viva's SBCaaS coupled with Cloud Telephony. Additionally, the solution encompassed other features, such as: Implementation of Session Border Controller as a Service (SBCaaS):

  • Deployed SBCaaS to offer comprehensive protection against communication security threats and vulnerabilities.
  • Strengthened the client's voice network across all seven layers, providing enhanced security compared to traditional firewall-based approaches.
  • Offered assurance by safeguarding voice communications against potential cyber threats, ensuring uninterrupted business operations, and maintaining brand reputation.
Integration of VIVA's Cloud Telephony Platform:
  • Enabled inbound and outbound global calling with country-specific Direct Inward Dialling (DID) numbers and Toll-Free Numbers.
  • Simplified management of international calling requirements through customisable DID and Toll-Free Number options.
Establishment of Software-Defined Voice Networking (SDVN) Infrastructure:
  • Developed a dedicated SDVN infrastructure exclusively for voice traffic.
  • Ensured isolation and security by operating the SDVN network separately from the client's data network.
The client is highly content with the solution provided by Viva.

Viva specialises in voice & data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.

If you would like to know more about this solution please click below:

Client

A prominent player in Enterprise IT Services with a widespread international presence.

Customer Success Stories


BPO-VoIP Service in India

Simplified Lead Generation with Viva Meet...

Viva addressed the client’s issue and provided them with a SIP Trunk. Other features included in the solution; Centralised Management of Voice services through a single interface, making it easier to monitor and maintain the system....

Read More
Lead Generation-Wireless WAN in Chennai

Lead Generation Simplified with Viva Meet...

The primary challenge for the client was ensuring dependable call quality to facilitate efficient lead-generation activities. Despite having APAC DID numbers, the client experienced difficulties with call connectivity and quality,....

Read More
Banking-Unified Communications in India

Dedicated Toll-free number using Viva Meet for sim...

The banking institution wanted to provide its customers with a dedicated customer service number that would allow them to reach out to the bank's customer service team directly while ensuring that all calls were documented....

Read More
Retail-Private 5G Network in Chennai

Dedicated, licensed toll-free number with advanced...

Viva Cloud eXchange – (VCX) with Toll-Free Numbers. Viva provided a dedicated domestic Toll-Free Number with channels connecting their branches across various cities. Customers can now reach them on one single number....

Read More
Pharmacy-Branch Office Connectivity in India

Establishing High-class business communication sav...

The company has strategic partnerships with several medical manufacturers. The Indian office serves as a centralized distribution and international support centre. They desired a stable calling system with phone numbers....

Read More