Client
A pharmacy chain headquartered in Chennai with over 35 pharmacies across the city and surrounding areas.
Requirement
The client operates a wholesale medicine distribution business, sourcing supplies from leading pharmaceutical companies. To improve their sales process, suppliers' management, and branch communication, the company is looking for a Stable Landline Number connection for each branch.
Challenge
The business recently established an e-commerce platform to automate wholesale purchasers and to grow its direct customer base. There are three ways to place an order via their portal:
- Customers upload the prescription.
- Customers can select the prescription medicine on their own, and
- Calling directly to HO and placing an order. They need a Supportive Communication System between their branches & their HO.
Solution
Viva Meet (Cloud Telephony)
We offered a Cloud Telephony solution with a Landline number at each branch. This will improve outlets' ability to avoid stock dumping and inventory management between branches and enhance branch communication and overall customer care experience.
The solution also includes:
- Chennai Landline Numbers.
- Extension Numbers for Interbranch communication.
- IP-PBX Phone system setup at each branch.
- Centralized Monitoring Dashboard.
- Cloud-based PBX features.
- 24/7 Technical support & Easy installation.
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Client
A pharmacy chain headquartered in Chennai with over 35 pharmacies across the city and surrounding areas.
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