Client
A growing mid-sized startup rapidly expanding its presence in the industry.
Requirement
The client wanted to upscale their Contact Center infrastructure, and upgrade to a fully monitored and managed system.
Challenge
With the increase in the number of employees and projects, the client had been using multiple communication interfaces for daily operations. However, acquiring a hardware PBX system posed several challenges, including high costs, space limitations, lack of scalability, and the need for backup during power outages, among other disadvantages.
Solution
Viva proposed a fully managed VoIP solution using Cloud, that could be customized with the below features:
- Proactive and automated management of real-time reports.
- Statistical widgets for both real-time and historical data.
- Voice and screen recording.
- Customized Inbound & Outbound Integration.
- Telephony extension for Non-Contact center personnel.
- Integrate with existing contact center suite.
- Quickly scalable.
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Client
A growing mid-sized startup rapidly expanding its presence in the industry.
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