Viva Digitally

Customer Stories

Secure Communication via Viva Meet with domestic and international calling for world class Engineering and Manufacturing

600+ employees work on a rotational shift basis, the use of mobile phones inside the factory has increased, the management implemented a new regulation to prohibit mobile phones in working areas while also improving...

Engineering and Manufacturing-Cloud Telephony in Bangalore

Client

An engineering and manufacturing company based in Chennai, specialising in the design, development, and fabrication of various products and equipment. The company caters to industries such as the Integral Coach Factory, Indian Railways, biotechnology, pharmaceuticals, petrochemicals, and oil.

Requirement

For inbound/outbound calling, the factory uses IP-PBX, Intercom hardware systems, and CUG. They require a scalable and reliable system for replacing their existing hardware setup to optimize various departments. The client is also interested in a Managed VoIP solution to automate its processes to manage the operations of Reception, Sales, Production, and Accounts.

Challenge

600+ employees work on a rotational shift basis, the use of mobile phones inside the factory has increased, the management implemented a new regulation to prohibit mobile phones in working areas while also improving their existing Tele Communication system.

  • Due to the prohibition of mobile phone use within the factory, the client lacked a managed communication system for handling inbound and outbound calls.
  • Some mechanical departments, such as welding and fabrication, must also be tele-connected internally with management.
  • Desire to replace IP-PBX, CUG, and Intercom hardware to reduce annual Capex investment.

Solution

Viva provided an Inbound/outbound plan using Viva Meet and included some of the managed features and benefits listed below.

  • Domestic calling plans provided at just ₹799/-
  • An Additional inbound channel for Virtual Number at just ₹499/channel/month.
  • The “Pay as you go” model was also provided and activated a global calling plan with 19 Users initially.
  • Country-specific Virtual Numbers (DID) with the inbound channel at just ₹799/number/month.
  • Audio conferencing, unlimited calls between Internal extensions, voicemail to email, IVR, call queuing, call forwarding on busy or no answer, call waiting, and much more.

If you would like to know more about this solution please click below:

Client

An engineering and manufacturing company based in Chennai, specialising in the design, development, and fabrication of various products and equipment. The company caters to industries such as the Integral Coach Factory, Indian Railways, biotechnology, pharmaceuticals, petrochemicals, and oil.

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