An engineering and manufacturing company based in Chennai, specialising in the design, development, and fabrication of various products and equipment. The company caters to industries such as the Integral Coach Factory, Indian Railways, biotechnology, pharmaceuticals, petrochemicals, and oil.
For inbound/outbound calling, the factory uses IP-PBX, Intercom hardware systems, and CUG. They require a scalable and reliable system for replacing their existing hardware setup to optimize various departments. The client is also interested in a Managed VoIP solution to automate its processes to manage the operations of Reception, Sales, Production, and Accounts.
600+ employees work on a rotational shift basis, the use of mobile phones inside the factory has increased, the management implemented a new regulation to prohibit mobile phones in working areas while also improving their existing Tele Communication system.
Viva provided an Inbound/outbound plan using Viva Meet and included some of the managed features and benefits listed below.
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