Viva Digitally

Customer Stories

Unlimited Voice recording with balanced workforce using Viva Meet for Educational Purposes

The institute has a corporate office in Chennai, and agents handle student inquiries under Student Success Services. The corporate office has divisions like admissions, placements, e-learning, internal teams, and business teams....

Eduaction-Cellular Broadband in Chennai

Client

An ISO Certified Educational and Research Institute.

Requirement

The institute has a corporate office in Chennai, and agents handle student inquiries under Student Success Services. The corporate office has divisions like admissions, placements, e-learning, internal teams, and business teams. These divisions use an on-premises landline connection connected to the management and administration teams. However, the institute needed a proper calling system to enhance inbound calls to interact and manage its entire workforce on a unified platform.

Challenge

The institute is reportedly dealing with issues like:

  • Unable to manage seasonality in inbound high-volume calls,
  • long wait times for customer calls, and
  • operation of an unmanaged workflow.

Solution

Viva Meet (Cloud Telephony)
Viva addressed internal calls, call routing, IVR, and call transfers to manage the customer front better using Viva Meet. The advanced talk time distribution strategy has an impact on overall brand reputation.
The advantages include:

  • Reduced waiting times,
  • Fast and Accurate contact,
  • Skill-based routing to assist the customer faster.
  • Higher productivity.
  • Balanced workforce.
  • Unlimited Voice Recording.
Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.

If you would like to know more about this solution please click below:

Client

An ISO Certified Educational and Research Institute.

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