An ISO Certified Educational and Research Institute.
The institute has a corporate office in Chennai, and agents handle student inquiries under Student Success Services. The corporate office has divisions like admissions, placements, e-learning, internal teams, and business teams. These divisions use an on-premises landline connection connected to the management and administration teams. However, the institute needed a proper calling system to enhance inbound calls to interact and manage its entire workforce on a unified platform.
The institute is reportedly dealing with issues like:
Viva Meet (Cloud Telephony)
Viva addressed internal calls, call routing, IVR, and call transfers to manage the customer front better using Viva Meet. The advanced talk time distribution strategy has an impact on overall brand reputation.
The advantages include:
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