Client
An IT Company with 15+ years of service expertise with multiple locations worldwide.
Requirement
The company has physical offices in various countries; its Internet and telephone service providers are diversified, and the company has three Indian branches in Chennai, Bangalore, and Kochi. The only technology used for communication is a common communication platform. The company wanted to host an IP VoIP communication service between the On-premise phone system, and the public switched telephone (PSTN) network for their India office.
Challenge
Due to their remote locations, their shared communication platform was not always suited for calling outside the network. Even though the statement that the organization has free, open-source phone call software, the PBX server is stored on the cloud, which has incomplete aspects such as;
- Incomplete unified communication.
- Unsafe system.
- Limitation on multi-channel.
- Inefficient bugging system (Audio).
- Problem with outside calling and the cost.
Solution
Viva Meet
Viva offered Viva Meet to upgrade their Virtual call centre setup with added advantages such as;
- Dedicated Domestic Virtual Number.
- Remote and Hybrid calling.
- Extension to Extension calling.
- Dynamic IDs for outbound calling.
- PBX Integration.
If you would like to know more about this solution please click below:
Share this Page
Client
An IT Company with 15+ years of service expertise with multiple locations worldwide.
Share this Page
Customer Success Stories
Simplified Lead Generation with Viva Meet...
Viva addressed the client’s issue and provided them with a SIP Trunk. Other features included in the solution; Centralised Management of Voice services through a single interface, making it easier to monitor and maintain the system....
Lead Generation Simplified with Viva Meet...
The primary challenge for the client was ensuring dependable call quality to facilitate efficient lead-generation activities. Despite having APAC DID numbers, the client experienced difficulties with call connectivity and quality,....
Dedicated Toll-free number using Viva Meet for sim...
The banking institution wanted to provide its customers with a dedicated customer service number that would allow them to reach out to the bank's customer service team directly while ensuring that all calls were documented....
Dedicated, licensed toll-free number with advanced...
Viva Cloud eXchange – (VCX) with Toll-Free Numbers. Viva provided a dedicated domestic Toll-Free Number with channels connecting their branches across various cities. Customers can now reach them on one single number....
Establishing High-class business communication sav...
The company has strategic partnerships with several medical manufacturers. The Indian office serves as a centralized distribution and international support centre. They desired a stable calling system with phone numbers....