A travel agency offering integrated travel packages for B2B and B2C markets across India.
25+ employees are responsible for bringing in new customers through cold calling and other marketing activities. To ensure that their services reach a wider audience, the company formed four region-wise groups to cover Pan India. The company was looking to automate its inbound/outbound calling flow to improve conversions.
A small number of employees are responsible for handling inbound calls and scheduling meetings. They have seen a sudden rise in their inbound call flow, but the current setup creates issues such as;
Viva Meet (Cloud telephony) with Domestic & International Calling plans.
The features include:
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