Viva Digitally

Customer Stories

Viva Meet enhancing inbound and outbound calling for a leading travel agency

Viva Meet enhancing inbound and outbound calling for a leading travel agency

Travel-Cellular Aggregation in India

Client

A travel agency offering integrated travel packages for B2B and B2C markets across India.

Requirement

25+ employees are responsible for bringing in new customers through cold calling and other marketing activities. To ensure that their services reach a wider audience, the company formed four region-wise groups to cover Pan India. The company was looking to automate its inbound/outbound calling flow to improve conversions.

Challenge

A small number of employees are responsible for handling inbound calls and scheduling meetings. They have seen a sudden rise in their inbound call flow, but the current setup creates issues such as;

  • Customers on hold for a long time
  • No data on call flow metric
  • Not enough data on agent performance
  • Inadequate call analytics and reporting systems.

Solution

Viva Meet (Cloud telephony) with Domestic & International Calling plans.

The features include:

  • A single licensed caller ID with multiple extensions.
  • Call hunting & IVR for incoming calls.
  • Advanced monitoring and reporting system.
  • Unlimited calling plans for inbound & outbound processes.
Viva specialises in voice & data solutions with major focus on Cloud Telephony, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises. Get in touch for a customised solution.

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Client

A travel agency offering integrated travel packages for B2B and B2C markets across India.

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