Viva Digitally

Archives: VIVA FAQ

  • How does conversational Al work?

    Conversational Al systems understand and respond to human input using natural language processing (NLP) and machine learning methods. They have been trained on large databases of human dialogue and may apply this knowledge to provide acceptable replies to user requests and inquiries.

  • What is conversational Al?

    Conversational Al refers to artificial intelligence systems that use speech or text to engage with humans naturally and conversationally. Voice assistants, chatbots, and virtual assistants are examples of this.

  • Is virtual assistance accessible in all languages?

    Depending on the capabilities of the technology and the development team’s resources, virtual agents can be built to handle several languages. Some virtual agents may only be accessible in a few languages, while others may support many languages. Before using a virtual agent, check its language skills to guarantee that it understands and responds to…

  • Is it safe to provide a virtual agent with personal information?

    As with any online engagement, it is important to use caution when providing personal information to a virtual agent. Some virtual agents may be programmed to gather and utilise personal information for a variety of objectives, such as enhancing the user experience or delivering targeted advertising. It is a good idea to read the privacy…

  • Can a virtual agent replace the role of a human customer support representative?

    In some instances, a virtual agent may be able to manage simple consumer inquiries and perform basic activities, such as changing a password or delivering product information. However, virtual agents cannot totally replace human customer support professionals for more sophisticated or complex situations at this time.

  • Is it possible to communicate with a virtual agent?

    Yes, it is possible to converse with a virtual agent, though the experience may differ from talking with a human. Virtual agents are programmed to read and interpret user inputs and respond using programmed rules or machine learning models. The virtual agent’s capabilities will determine the dialogue’s effectiveness and quality.

  • How can I communicate with a virtual agent?

    Users can communicate with a virtual agent through various channels, including messaging applications, websites, and voice assistants. Users often write or voice their input to a virtual agent, and the virtual agent responds in a similar fashion.

  • Is there a difference between a virtual agent and a chatbot?

    Yes, virtual agent and chatbot are terms that are frequently used interchangeably to describe the same sort of computer software. Both names refer to software that can simulate human-to-human dialogue.

  • What functions does a virtual agent have?

    Virtual agents may answer commonly asked questions, provide customer assistance, provide suggestions, and schedule appointments, among other things. A virtual agent’s specific capabilities are determined by its design and the technologies it employs.

  • Do calls on WhatsApp Business get recorded?

    No, WhatsApp does not automatically tape any of your conversations with customers. Additionally, it does not support the app’s call recording feature. All your communications with your clients, including calls, chats, and media sharing, are end-to-end encrypted to protect conversational privacy. However, you can get the recording functionality from third-party plugins or apps that are…