The company headquarters has a complete PBX physical phone infrastructure for communications via a PRI connection. They have recently inaugurated a new distribution warehouse in the semi-urban area of Madurai to cover the deep TN south region. However, their physical phone system utilisation would be less at their Madurai location than at the central location. The company wanted a reliable Cloud calling solution that should provide a significant benefit in managing its employees whenever they were engaged in remote and hybrid working.

The procurement, Production, Warehouse, and Sales & Product Development teams are the company's major functional areas. Since they currently have 50+ employees working at their Madurai site, 30% of them are on a hybrid working model. The company wants to switch to Cloud Based Calling to overcome its problems with malfunctioning hardware, limited scalability, and inefficient calling at its central location.

Viva Meet - Cloud Telephony

We provided Viva Meet calling solution, allowing organisations to use the cutting-edge VoIP calling infrastructure by installing multiple-end softphones (on laptops and smartphones) and Web-RTC via application options for voice calling. There is no need for physical equipment, including servers and phone connections. The Viva Meet works with a laptop or mobile phone and a standard physical phone system. The benefits of the above solutions:

• Extension-based dedicated virtual numbers.
• A tailored domestic calling plan.
• Scalable and secure.
• A dashboard for central monitoring.
• 24/7 technical help.

Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.