The client sorted exclusive International Calling via Microsoft Teams for their operations. The other requirements included

• Implementation of call forwarding feature to ensure the client does not miss any inbound customer calls.
• Enabling the ability for incoming and outgoing calls from Microsoft Teams to streamline operations for their agents.
• A centralised dashboard for managing calls from various mediums.

The client encountered significant challenges in

• Challenges with current suppliers lacking International calling capability within Microsoft Teams.
• Failure to receive incoming calls from customers causing disruptions in operations.
• Potential delays in critical business operations due to the absence of a recharge option specifically tailored for International Calling Minutes.

Viva met the client's needs and overcame challenges by offering Microsoft Teams Telephony with International Calling. Additional features in the solution comprised of:

• Simplified International Calling: International calling enabled directly within the Microsoft Teams platform, eliminating the need for multiple applications and streamlining communication processes.
• Reliable Telephony Solutions: Implementation of Microsoft Teams telephony solutions to ensure that client calls are never missed when dialling the provided phone numbers, enhancing customer service and accessibility.
• Comprehensive Communication Solution: One-stop solution for all communication needs, allowing seamless communication from a single device instead of juggling between multiple devices, improving efficiency and user experience.
• Unified Dashboard for Call Management: Unified and centralised dashboard for handling calls across various mediums, including laptops and mobile phones, simplifying call management and enhancing productivity.
• Streamlined Call Handling: Making and receiving calls to and from external landline or mobile numbers, along with call queueing, transferring, and conferencing, to streamline technical IT solutions and optimise communication workflows.

The client is very satisfied with the solution provided by Viva.

Viva specialises in voice & data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.