Viva Digitally

Customer Stories

Revolutionising Call Center communication across Locations- Viva’s VoIP-SD-WAN Solution for Seamless Connectivity

A reputable company that has offices in multiple locations across India. The nature of their business is inbound and outbound handling of customers. They have been using a traditional PBX for their VoIP requirements......

Call Center-VoIP Service in India

Client

A well-established company with offices located in various cities across India.

Requirement

They use an EPBX system via domestic PRI lines, and we learned that they were experiencing technological and provider issues with their existing PRI lines and with the EPBX system.

Challenge

As you may know, VoIP needs a better network—a thinking, intelligent WAN that ensures superior call quality by improving quality of service (QoS) and eliminating packet loss, high jitter, high latency, congestion, and link failure. The reason this particular client was hesitant to convert their old EPBX system to a Cloud VOIP solution immediately was that:

  • They were concerned that switching from traditional E-PBX to Cloud VOIP would result in a loss of CAPEX due to their existing wired infrastructure, which includes telephones and a PRI service provider.
  • Having to deal with multiple vendors and the difficulty in finding suitable service provides that can fully manage their connectivity and VoIP services.

Solution

Viva Meet

  • Installation: Traditional E-PBX would necessitate the installation of physical hardware racks and phone connections on the premises. But this will not be required with the VIVA VOIP – SD-WAN solution.
  • Damaged lines: Resulting in a loss in connectivity, and a break in service to communicate with customers. In contrast, with the VIVA VoIP SD-WAN solution, Internet connectivity is managed by aggregating multiple LTE & Wired networks for failover and intelligent connectivity. Rooting of calls has been accomplished through the use of IP phones, (Desktop and Mobile) Softphones, cloud storage, thus enabling users/agents to work from anywhere.
  • Updates / Upgrade: When we say fully managed, we mean it! With VIVA VoIP – SD-WAN solution, everything is plug n play and remotely handled, improving turnaround times and keeping up our SLA to 99.95% while providing 24-hour support.
We have completed the Installation of our VIVA VoIP – SD-WAN solution and the client is very happy with our service and solution.

If you would like to know more about this solution please click below:

Client

A well-established company with offices located in various cities across India.

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