Viva Digitally

Customer Stories

Save time, money, and Security using Viva Meet, AI voice bot and contact center for RCM companies

The company employs over 400 people across India, and a few of its departments are set up with VoIP services for their calling needs. Its projects grow year after year, and its mission is to integrate its overall Revenue Cycle....

Private 5G Network in Bangalore

Client

A Healthcare company providing complete revenue cycle management services.

Requirement

The company employs over 400 people across India, and a few of its departments are set up with VoIP services for their calling needs. Its projects grow year after year, and its mission is to integrate its overall Revenue Cycle Management operations into a seamless process. The company wanted a Unified Telephony solution for their overall Voice operations, which should provide them with a secure and reliable platform and an advanced responsive solution to improve the company’s core call center operations.

Challenge

The company faces a few challenges: inefficient Virtual PBX, VoIP manageability, and to improve overall agent productivity. Because they were dependent on multiple service providers, they recently discovered that achieving their pre-planned mission of making their operation more seamless was difficult. They faced other challenges;

  • Security vulnerabilities.
  • PBX features are not advanced enough.
  • Latency in voice.
  • Overall dependability after deployment.

Solution

Viva Meet with AI voice bot + Contact Center Suite

Viva offered a Cloud Telephony solution with a complete setup that included a unique AI-based voice response feature, which reduces agent call duration time by automating outbound calls and increasing productivity. We also integrated a comprehensive Unified communication suite that allows them to manage their overall Voice communication, a few critical features such as:

  • Call Monitoring and Call recording.
  • Call Queue and Call Barging.
  • Three-way call conferencing.
  • DoT and TRAI Registered.
  • 24/7 Support.
Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.

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Client

A Healthcare company providing complete revenue cycle management services.

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