A Healthcare company providing complete revenue cycle management services.
The company employs over 400 people across India, and a few of its departments are set up with VoIP services for their calling needs. Its projects grow year after year, and its mission is to integrate its overall Revenue Cycle Management operations into a seamless process. The company wanted a Unified Telephony solution for their overall Voice operations, which should provide them with a secure and reliable platform and an advanced responsive solution to improve the company’s core call center operations.
The company faces a few challenges: inefficient Virtual PBX, VoIP manageability, and to improve overall agent productivity. Because they were dependent on multiple service providers, they recently discovered that achieving their pre-planned mission of making their operation more seamless was difficult. They faced other challenges;
Viva Meet with AI voice bot + Contact Center Suite
Viva offered a Cloud Telephony solution with a complete setup that included a unique AI-based voice response feature, which reduces agent call duration time by automating outbound calls and increasing productivity. We also integrated a comprehensive Unified communication suite that allows them to manage their overall Voice communication, a few critical features such as:
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