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Can I customise my Click-to-Call button?
Yes, you can customise your Click-to-Call button to match your branding, and you can also add a text message or a pop-up form to gather customer information.
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What are the benefits of using Click-to-Call?
Click-to-Call offers several benefits, including increased customer engagement, better lead capture, improved customer experience, and increased sales.
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Do I need special software to use Click-to-Call?
No, you don’t need any special software to use Click-to-Call. All you need is an internet connection and a device with a web browser.
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What is Click-to-Call, and how does it work?
Click-to-Call is a digital communication solution that allows customers to initiate a phone call with a company with a single click. The customer clicks on a button, and the system initiates a phone call to the company’s phone number.
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Is there a cost involved in integrating telephony with CRM?
Yes, there may be a cost involved in integrating telephony with CRM, depending on the systems being used and the level of customization required.
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Can CRM and telephony integration help with sales tracking and reporting?
Yes, the integration of CRM and telephony can help track sales calls and provide detailed reports on call outcomes, lead conversion rates, and sales team performance.
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How does CRM integration with telephony improve efficiency?
Integration of CRM and telephony systems helps reduce manual data entry and improve call routing, leading to more efficient use of time and resources.
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How does CRM integration with telephony improve call management?
CRM integration with telephony allows agents to easily view customer information before and during calls, reducing call handling time and improving the overall customer experience.
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Can I still use my existing telephony system after integrating it with CRM?
Yes, you can continue to use your existing telephony system after integrating it with CRM. However, some limitations may apply depending on the level of integration.
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What features are typically included in a CRM and telephony integration?
Common features of a CRM and telephony integration include automatic call logging, call routing, caller ID recognition, screen pops with customer information, and click-to-dial functionality.