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What is the benefit of dedicated internet service?
A dedicated Internet is a premium service and dedicated connection which provides uncontended symmetrical speeds for uploads and downloads. It is majorly used by an enterprises and businesses to transfer large amount of data over internet.
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How to integrate CRM with MS Teams
Users of Teams can access customer engagement and information from other CRM systems with ease. If your agents are comfortable using Microsoft Teams, VIVA Teams Connect can map data from your CRMs and business applications to the MS Teams platform, providing your agents with a centralised view.
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What is SBC?
A session border controller (SBC) is a specific hardware device or software application that manages how phone calls are originated, performed, and terminated on a voice over IP (VoIP) network.
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What is Hybrid Calling?
Hybrid calling is a collaborative approach of working that allows everyone to use Teams as the platform for both internal and external conversations as well as communications.
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How VTC can help you be a Global Teams Player?
You can make and receive global calls from Teams/Non-Teams users directly on your Microsoft teams phone systems using VIVA Teams Connect.
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What is Cloud Telephony?
A form of unified communications as a service (UCaaS), cloud telephony essentially allows organisations to run a business phone system through their internet connection. Cloud telephony, also referred to as “cloud calling,” offers business voice services.
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What is VIVA Teams Connect (VTC)?
Viva Teams Connect is a single cloud platform with Advanced Telephony capabilities with Direct Routing enabling Microsoft Teams users to make and receive calls to the world, even outside of Teams.
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Is SBCaaS appropriate for small businesses?
Yes, SBCaaS is scalable and affordable for organisations of all sizes, including small enterprises.
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Is SBCaaS simple to set up and manage?
Yes SBCaaS systems include user-friendly administration interfaces that make configuration and ongoing management a breeze.
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Can SBCaaS provide employees with secure remote access?
Yes, SBCaaS offers secure remote access to communication networks, allowing employees to connect securely from anywhere.