Users of Teams can access customer engagement and information from other CRM systems with ease. If your agents are comfortable using Microsoft Teams, VIVA Teams Connect can map data from your CRMs and business applications to the MS Teams platform, providing your agents with a centralised view.

A session border controller (SBC) is a specific hardware device or software application that manages how phone calls are originated, performed, and terminated on a voice over IP (VoIP) network.

Hybrid calling is a collaborative approach of working that allows everyone to use Teams as the platform for both internal and external conversations as well as communications.

You can make and receive global calls from Teams/Non-Teams users directly on your Microsoft teams phone systems using VIVA Teams Connect.

A form of unified communications as a service (UCaaS), cloud telephony essentially allows organisations to run a business phone system through their internet connection. Cloud telephony, also referred to as “cloud calling,” offers business voice services.

Viva Teams Connect is a single cloud platform with Advanced Telephony capabilities with Direct Routing enabling Microsoft Teams users to make and receive calls to the world, even outside of Teams.